RETURN & REFUND POLICY
uswallpaperdecor.com
1. Eligibility Window
You may request returns within 30 days of delivery for:
✓ Unopened wallpaper rolls
✓ Defective materials
✓ Incorrect shipments (our error)
2. Non-Returnable Items
× Custom printed designs
× Sample swatches
× Clearance items (marked “Final Sale”)
× Installation tools
3. Return Process
- Log in to your account
- Select “Request Return”
- Print prepaid label (US only)
- Repackage securely with original protective caps
4. Refund Timeline
- Processing: 3-5 business days after warehouse receipt
- Credit card refunds: 5-10 business days (varies by bank)
- Store credit: Immediate issuance (+5% bonus credit)
5. Condition Requirements
Accepted returns must:
• Have intact original packaging
• Show no signs of installation attempts
• Include all batch number stickers
6. Special Circumstances
Defective Products:
- Submit photos within 7 days
- Free replacement shipped immediately
- No return required for minor defects (<2% of order)
7. International Returns
- Customer pays return shipping
- Must include commercial invoice
- Mark as “RETURN MERCHANDISE” to avoid customs fees
8. Restocking Fees
- Standard returns: 15% fee
- Wholesale orders: 25% fee
- Waived for subscription members
9. Wrong Item Received
We’ll:
- Send correct product via expedited shipping
- Refund return shipping costs
- Provide $20 credit for inconvenience
10. Holiday Exceptions
Orders placed Nov 15-Dec 25:
- Extended return window until Jan 31
- Free return shipping upgrades
11. How We Calculate Refunds
Original shipping costs are non-refundable unless return is due to our error. Discounts are applied proportionally.
12. Contact
Initiate all return requests through your account dashboard for fastest processing.